A Barry-Wehmiller Company
FIeld Service

Field Service

When your equipment needs attention, you need more than a quick fix—you need a partner who knows your machines inside and out. At BW Packaging, our global team of Field Service Engineers is ready to meet you where you are, bringing decades of experience and OEM expertise directly to your facility. Whether it’s installation, commissioning, training, troubleshooting, or optimization, we’re here to keep your operations running smoothly. Do you need field service support? Get in touch today!

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Global Expertise. Local Support.

With a global network of highly trained Field Service Technicians, we deliver responsive, on-site support backed by our in-house engineering and technical teams. From mechanical installation to advanced systems integration, our service professionals are equipped to handle even the most complex challenges—quickly, safely, and efficiently.

Our Field Service team is dedicated to delivering comprehensive support at every stage of your equipment's lifecycle, ensuring optimal performance and reliability. We offer a diverse array of services designed to install, maintain, and enhance your machinery, including:

Mechanical & Electrical Installation

Our skilled technicians deliver complete on-site installation services, adhering strictly to OEM standards. We leverage specialized tools and industry expertise to ensure that your equipment is installed accurately and functions seamlessly from the start.

Installation Supervision & Commissioning

Our seasoned professionals oversee the installation process, ensuring that every detail is executed perfectly. We facilitate a smooth commissioning phase, bringing your equipment online efficiently and effectively to avoid any operational downtime.

Start-Up Assistance

During your initial production runs, we provide on-site support to guarantee that your equipment performs at its best from day one. Our hands-on assistance ensures that all systems operate smoothly and efficiently right from the beginning.

Repair & Maintenance

Count on us for prompt and dependable repair services. Our team is committed to minimizing disruption and getting your equipment operational quickly, utilizing advanced diagnostic tools for swift issue resolution.

Troubleshooting & Diagnostics

We specialize in rapidly identifying and resolving mechanical or control system issues. Our diagnostics expertise allows us to address problems swiftly, reducing downtime and enhancing overall productivity.

Machine & Line Audits

Our comprehensive evaluations assess the performance of your machinery and production line. We identify potential risks and recommend actionable improvements to enhance productivity and safety.

Equipment Relocation

When it comes time to relocate your machinery, we provide safe and efficient disassembly, transportation, and reinstallation. Our careful process ensures that your equipment is moved without risk of damage or loss of functionality.

Maintenance Audits

Our thorough reviews of your maintenance practices help improve equipment reliability and decrease unplanned downtime. We provide suggestions for best practices and identify areas for enhancement to your maintenance strategy.

Training Programs

We offer hands-on training for your maintenance and production personnel, cultivating in-house expertise. Our programs empower your teams with the skills needed to handle equipment confidently and effectively.

Service Maintenance Agreement (SMA)

Our tailored service plans are designed to align with your specific equipment and production schedule. The SMA proactively addresses maintenance needs to prevent issues before they arise, enhancing overall reliability.
Our Field Service Technician is someone who cares deeply about her job and customers. She is always able to remedy the problem and is truly one of the best. We look forward to our future with BW and her as our top-rated tech!
Leading Baked Goods Manufacturer

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