Frequently Asked Questions
What level of technical support and after-sales service do you provide with your equipment?
At BW Packaging Equipment, we believe in providing lifetime customer support. We are committed to supporting our customers throughout the life of their equipment. Our technical support team is responsive and available to address your needs promptly. We prioritize customer satisfaction and aim to provide comprehensive after-sales service, ensuring your continued success with our products.
How is your pet food packaging equipment designed to limit product waste?
Our packaging solutions incorporate a "no bag, no product" feature. If the bag is not recognized, the machine will make three attempts to recognize it. If the bag is still not recognized, the machine will shut down. This proven feature ensures minimal product waste and enhances overall efficiency.
What solutions do you offer for using multiple packaging designs and closure types?
Our machines are capable of handling various packaging designs and closure types. We offer efficient changeovers to accommodate different designs. Additionally, we collaborate extensively with bag suppliers to test and validate the newest innovative bags for our equipment, ensuring versatility and compatibility.
What is your current market share of the different types of pet food packaging equipment available in the industry?
At BW Packaging Equipment, we have earned the trust of the industry by consistently listening to our customers, providing support, evolving our solutions, and innovating. While we don't disclose specific market share percentages, we have a significant presence in the industry. You can find customer testimonials on our website to gain a better understanding of the trust we have garnered.
What are the latest trends in pet food packaging and how will your equipment help us capitalize on them?
Each year, we provide an update on the latest trends in pet food packaging and the impact they have on packaging machinery, and by extension, your business. In our most recent update, Business Unit Leader for Bag Filling and Palletizing Braden Beam emphasizes the continued relevance of sustainability, data-driven efficiencies, improving operator training, and people-centric innovation.
How does the cost of pet food packaging equipment compare to the benefits and efficiency gains?
The cost of pet food packaging equipment should be evaluated in terms of its overall return on investment (ROI). Our equipment is designed with a focus on providing better ROI through increased efficiency, minimized downtime, reduced waste, and improved productivity. For detailed cost comparisons and benefits, you can refer to our Total Cost of Ownership (TCO) guide.
What is the expected lifespan of your pet food packaging equipment, and what is the required maintenance?
Our pet food packaging equipment is built to last with proper maintenance and attention. We have several system solutions that have been in operation for well over three decades. The expected lifespan can vary depending on usage, maintenance, and specific equipment models. We provide intentional maintenance plans to ensure longevity, and the required maintenance can be found in our TCO documentation.
How customizable is your pet food packaging equipment and what is the typical lead time for customization?
We offer customization options to meet your specific needs in pet food packaging equipment. The level of customization can vary based on the application requirements. The lead time for customization depends on the complexity of the customization and the current production schedule. We take a collaborative approach to ensure we deliver tailored solutions efficiently.
How does the installation and integration process of your pet food packaging equipment work, and what is the expected downtime for our production lines?
Our technicians work closely with your team to coordinate the installation and integration of pet food packaging equipment. We aim to limit downtime during the process through efficient planning and execution. The specific timeline for installation and expected downtime can vary based on the scope of the project and the complexity of integration.
Can your pet food packaging equipment integrate into an existing packaging line?
Yes, our pet food packaging equipment is designed to integrate into existing packaging lines. If you already have a scale or palletizer, for example, we can integrate our solutions with those existing machines in your facility. Of course, there may be some considerations and adjustments that need to be made.